Our 21-Day Skin Happiness Guarantee

At Neytures, we craft our Turmeric+Vitamins C and Hibiscus Face Soap with immense care and are confident in its ability to reveal your skin's natural radiance. We stand by our product so firmly that we offer a transparent, no-nonsense guarantee. We're not just selling soap; we're partnering with you on your skincare journey.

If, after faithfully using our soap for the recommended 21-day skin renewal cycle, you are not genuinely happy with the results, we will gladly issue a full refund.

Why We Have a Process: Your Success is Our Goal

A skincare journey is personal, and true results take a little time and consistency. To ensure we can provide the best support and uphold the integrity of our guarantee for all customers, we have a simple, collaborative process. This helps us understand your unique experience and confirm the product was used as directed to give it a fair chance to work its magic.

To qualify for the refund, we kindly request you to partner with us by completing the following steps:

1. Document the Arrival: A Seamless Start
Please take a clear photo of the unopened product package immediately upon delivery. This helps us verify your purchase and ensures you received your order in perfect condition, allowing us to address any shipping issues promptly.

2. Begin with a Baseline: See Your Progress
Before your first use, take a well-lit, clear photo of your clean, makeup-free face. This "before" picture is your personal starting point. We recommend this because the most dramatic changes are often the ones we see side-by-side. This visual baseline is the most powerful way for you—and us—to objectively see the transformation your skin undergoes.

3. Experience the Ritual: Consistent & Correct Use
To experience the full benefits, please use the soap as part of your daily routine for the full 21-day period. We ask that you share at least one short video of you using the product during this time. This isn't about intrusion; it's our way of ensuring you're enjoying the luxurious lather and using it effectively to achieve the best possible results. Think of it as sharing a moment of your self-care ritual with us!

4. Complete the Journey & Share Your Results
After consistently using the soap for 21 days, take another well-lit, clear photo of your clean, makeup-free skin. This is your "after" picture and the final piece of your skincare story.

How to Claim Your Refund

Please submit all required materials (package photo, before photo, usage video, and after photo) along with your order number to our customer happiness team at support@Neytures.com within 30 days of your purchase date.

Once we've reviewed your submission and confirmed the terms have been met, we will process a full refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.